Why It's Important to Keep a Customer File

Nearly every tangible product brought to the marketto break down and hope he comes to see you again.
has a limited lifespan. At one end of the spectrum,Get in touch with him before his freezer breaks
we have computer hardware and software that candown and let him know you have some great new
have a lifespan of only six months. At the other endproducts with fantastic features, space saving
of the spectrum are items like Televisions and Fridgedesigns and high energy efficiency.
freezers that can have 20-year lifespans. No matterChances are good that Mr. Smith knows his freezer is
what the lifespan of the product is, every productson its last legs and that he's been putting off making
got one.the decision to shop. Maybe he's been waiting for a
The key to selling is this: the precise lifespan of yourgood buy or sale to appear in the paper. That
product doesn't matter. What matters is that youdoesn't matter. What matters is that he hasn't acted
know what its lifespan is. Once you know, there's ayet and Mr. Smith already knows your the expert in
huge opportunity for you and your business. Firstfreezers.
keep a customer file of all your sales, when youThink about Real estate agents, they know most
review your past customer files you'll see that Mr.people move every five to seven years. Therefore,
and Mrs. Smiths Freezer will need to be replaced inreal estate agents follow a plan to keep in touch with
the near future.every customer in order to be the person there to
Its sure to happen if its getting on in years-say tenhandle he sale of the first home and possibly the
or fifteen years old. Don't wait for Mr. Smiths Freezerpurchase of the next.